Warranty Policy

WARRANTY

Level X warrants the original purchaser that your Level X product shall be free from defects in materials and workmanship under normal use for a period of 30 days from the date of purchase.

Level X does not warrant the operation of the product will be uninterrupted or error-free.

HOW TO OBTAIN WARRANTY SERVICE:
A Warranty Claim must be requested and filled out on levelxvape.com within the warranty period of 30 days from the date of purchase on the receipt. To request a Warranty Claim, please fill out the form here: https://levelxvape.com/pages/warranty-claim

Level X may require the customer to provide proof of purchase details and/or comply with registration requirements before receiving warranty service. Please note more than one type of proof of purchase may be required to process a warranty claim (such as purchase receipt and confirmation of purchased items).


Note: In compliance with amendments to the Quebec Tobacco Control Act, as of Oct 31, 2023, we are no longer permitted to sell disposable vapes exceeding 2mL capacity and e-liquid bottles over 30mL capacity. Flavoured products are no longer permitted, other than tobacco flavours. Flavourless products can be sold in Quebec. Due to these changes, for all warranty claims from Quebec residents, we will exclusively offer flavourless and tobacco-flavoured products within specific capacity restrictions.

CONTACT LEVEL X
For customer support, please email us at info@Level X.com

EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only to the product manufactured by or for Level X, that can be identified by the " Level X " trademark, trade name, or logo affixed to it. The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes and the like; (b) Negligence; (c) Commercial use; (d) Modifications to any part of the Product; (e) Damage caused by use with non-Level X products; (f) Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (g) Damage caused by operating the Product outside the permitted or intended uses described by Level X or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Level X. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

IMPLIED WARRANTIES
Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

LIMITATION OF DAMAGES
Except to the extent prohibited by applicable law, Level X shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Level X has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.